Returns Policy

Thank you for shopping at Mercia Cleaning Supplies         

If you are not entirely satisfied with your purchase, we have a returns policy which you can review below:

Returns

You have 7 days to return an item from the date you received it.

To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. It also must be in the original packaging.

Your item needs to have the receipt of proof of purchase.

Refunds / Credit Note

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund / credit note after inspecting the item.

If your return is approved, we will initiate a refund / credit note.

In Store Return

We accept in store returns, simply return your item back to place of purchase within 7 days (Unit 2, Tamworth Enterprise Park, Mariner, Tamworth, B79 7UL.) with your receipt of proof of purchase.

Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us

If you have any questions on how to return your item to us, please contact us.