FAQ’s

General Questions

What products do you offer?

We supply a wide range of cleaning chemicals and equipment including:

  • Disinfectants & sanitizers
  • Detergents & degreasers
  • Floor care chemicals
  • Washroom & kitchen cleaners
  • Paper Products – Toilet roll, blue roll, hand towels etc.
  • Industrial & commercial cleaning equipment
  • Safety & dispensing accessories

Do you supply to both businesses and individuals?

Yes. While we primarily serve commercial clients such as cleaning companies, schools, offices, and industrial facilities, we also offer products for residential and domestic customers.

Ordering & Payment

How can I place an order?

You can place an order through:

  • Our website
  • Email
  • Phone
  • In-person at our unit

What payment methods do you accept?

We accept:

  • Credit/debit cards
  • Bank transfers
  • Google and Apple Pay

Do you offer bulk pricing?

Yes. We offer competitive pricing for bulk / repeated large orders. Please contact our team on info@merciacleaning.co.uk for a custom quote.

Shipping & Delivery

Where do you deliver?

We deliver nationwide to mainland UK locations. Local delivery is available in selected areas.

How long does delivery take?

  • Standard delivery: 2–5 business days
  • Express delivery: 1–2 business days (additional fee)
  • Local delivery: Same or next day (depending on stock availability)

Can I track my order?

Yes. Once your order is dispatched, you’ll receive a tracking number via email.

Product Safety & Compliance

Are your cleaning chemicals compliant with safety regulations?

Absolutely. All our products meet relevant local and international safety standards, including SDS (Safety Data Sheets) for chemical handling.

Where can I find Safety Data Sheets (SDS)?

SDS for all our chemical products are available upon request and can also be downloaded from our website under each product page.

Do you provide training on chemical handling or equipment use?

Yes. We offer basic training and guidance on how to safely use our chemicals and equipment. For commercial clients, we can arrange on-site demos or staff training.

Returns & Exchanges

What is your return policy?

We accept returns within 14 days of purchase, provided the products are unopened, unused, and in original packaging. Please contact us before returning any item.

What if I received the wrong or damaged item?

If you receive an incorrect or damaged product, please notify us within 72 hours. We will arrange a replacement or refund as quickly as possible.

Support & Contact

How can I contact customer service?

You can reach us via:

What are your business hours?

  • Monday to Friday: 9:00 AM – 5:00 PM
  • Saturday: Closed
  • Sunday: Closed

Still Have Questions?

If your question isn’t answered here, feel free to contact us directly or speak with one of our team members.